Privacy Policy
Last updated: September 2026
Bayside Executive Transfers respects your privacy and is committed to handling your personal information responsibly.
This Privacy Policy explains what information we may collect, why we collect it, how we use it and the choices you have when dealing with us.
Information we collect
When you make an enquiry, request a quote, make a booking or otherwise use our website or services, we may collect information including:
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Your name
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Email address
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Telephone number
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Pickup and destination addresses
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Travel dates and times
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Flight or cruise details
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Number of passengers
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Luggage and other travel requirements
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Booking and payment information
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Special requests or information you provide in relation to your transfer
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Communications you have with us
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Technical information associated with your use of our website
We only ask for information reasonably required to respond to your enquiry, manage your booking or provide our services.
How we use your information
We may use your personal information to:
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Respond to enquiries
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Provide quotes and availability information
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Create, confirm and manage bookings
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Contact you regarding your transfer
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Coordinate airport and cruise terminal pickups
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Process or administer payments
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Provide customer service
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Manage changes, cancellations or other booking requests
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Maintain business and transaction records
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Improve our website and services
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Meet legal, regulatory, insurance or accounting requirements
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Help protect our business and customers from fraud or misuse
We do not sell your personal information.
Booking information
When you make a booking, we need enough information to provide your transfer safely and reliably.
For airport transfers, this may include your airline, flight number, scheduled arrival or departure time and terminal. We may use flight information to assist with coordinating your pickup where appropriate.
For cruise transfers, we may collect information about your cruise and scheduled arrival or departure.
Payments
Payments will be processed using third-party booking or payment providers.
Bayside Executive Transfers does not receive or store your complete payment card details. Payment information will instead be collected and processed securely by the relevant payment provider in accordance with its own privacy and security policies.
Our website and booking services
Our website is operated using Wix, and our online booking services may use Moovs or other service providers.
These providers may process information on our behalf to operate our website, forms, bookings, communications, payments or related services.
Information processed by third-party providers may also be subject to their own privacy policies and terms of service.
Cookies and website information
Our website may use cookies and similar technologies to help the website function, understand how visitors use the site and improve the online experience.
Some cookies may also be used by third-party services integrated into the website.
You can control or restrict cookies through your browser settings and, where available, through the cookie preferences provided on our website.
Who we share information with
We may share personal information with third parties where reasonably necessary to operate the business or provide your transfer.
This may include our website, booking, payment, accounting, communications and technology service providers.
We may also disclose information where required by law or where reasonably necessary to protect the safety, rights or property of Bayside Executive Transfers, our customers or others.
We do not sell or rent customer information to third parties for their own marketing purposes.
Marketing communications
We will not automatically add you to a marketing mailing list simply because you make an enquiry or book a transfer.
If we offer optional marketing communications in the future, you will be able to choose whether you would like to receive them and unsubscribe from them.
Transactional communications relating to an enquiry or booking are separate from marketing communications.
Keeping your information secure
We take reasonable steps to protect personal information from loss, misuse, unauthorised access, modification or disclosure.
We also use reputable third-party platforms to provide services such as website hosting, booking management and payment processing.
No online system can guarantee absolute security, but we take the protection of customer information seriously.
How long we keep information
We retain personal information for as long as reasonably necessary for the purpose for which it was collected and to meet applicable business, legal, taxation, insurance and record-keeping requirements.
Information that is no longer reasonably required may be deleted, de-identified or securely disposed of where appropriate.
Accessing or correcting your information
If you would like to access personal information we hold about you, or believe that information is incorrect or needs updating, please contact us.
We may need to verify your identity before providing access to personal information.
Privacy questions or concerns
If you have a question or concern about how Bayside Executive Transfers handles your personal information, please contact us.
Bayside Executive Transfers
Redland City & Brisbane Bayside, Queensland
Email: hello@baysideexecutivetransfers.com.au
We will take reasonable steps to investigate and respond to privacy enquiries or concerns.
Changes to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our services, technology, booking systems or legal requirements.
The latest version will be published on this website with the date it was last updated.